Shipping & Handling
We are located in the United States and ship to most international countries.
Estimated Delivery Times:
| United States: | 3-10 business days |
| Great Britain: | 7-20 business days |
| Canada: | 7-20 business days |
| Other Countries: | 10-30 business days |
* Business days do not include holidays or weekends.
* Busy holiday seasons may extend delivery times and are the responsibility of the shipping services involved.
If your purchase is a gift (birthday, graduation, holiday, etc), we encourage you to buy early to avoid potential delivery issues that are outside of our control.
Most orders are processed
within 48 hours of payment being received and cleared. Some credit card
orders must be shipped only to the cardholders billing address. First time
buyers and credit card purchases may be subject to verification before shipping
and may be held for extended verification. If you would like your purchase
shipped to an address other than your credit cards billing address, be sure to
contact your credit card issuer and add your ship to address to avoid shipping
and verification delays with your order.
We use USPS, UPS and FedEx as our shipping carriers. The
selected shipping carrier may vary depending on individual items. Some items may ship from different warehouse locations.
Some items may be
shipped direct from the manufacturer or authorized manufacturers warehouse;
allow extra time for delivery. Typical delivery time is 10-14 business
days. Orders under one pound may be expedited by USPS First Class mail.
For all orders, we use FOB shipping; the risk of loss or title
passes to you once we provide the order to the shipping carrier. Tracking
and/or delivery confirmation is used for all domestic United States shipments. Items damaged
during shipment are the responsibility of the shipping carrier.
Most items are available for international delivery. Items being shipped out of the United States may require duty or other charges
at the destination country. Most countries do not charge duty for packages that value less than approximately $20 US Dollars. In the event you do receive duty charges, these charges are your responsibility. Please check with your local customs office for additional information.
Delivery of downloadable electronic media products are delivered through the
Internet; no physical shipment is made for these items.
Pricing & Limited
Quantities
Retail prices are provided by manufacturers. We commonly offer items
below the suggested manufacturers retail prices. We use the manufacturers
suggested retail price as a benchmark to determine the savings you receive on
items we offer at below retail prices. In some cases a manufacturer may
change their suggested retail price without notice to us. We periodically
update these prices when notified. Limited time offers are limited time
events. We reserve the right to extend these limited time offer prices
beyond the event.
Some items may be limited to stock on hand and are offered on a first come,
first serve basis. If an item is out of stock, we reserve the right to
backorder, or offer a substitute for the out of stock item with a like item of
higher or equal value. Backorder timeframes are subject to product
availability from the manufacturer. Items that are backordered, or
estimated to be in stock beyond 30 days of your order will be refunded unless other arrangements are made by you.
Return Policy
We want you to be happy with your purchase and truly appreciate your
business. Seismic Music only accepts returns made within 14 days of the
shipment date. Should you find it necessary to return any merchandise, it
must be shipped within this 14 day period. All returns must be safely
packed with the original packing material, shipped within the defined return
timeframe, include a return authorization number, include the original shipping invoice, be in its original packaging
complete with all components including the warranty card and owners manual, and
show no signs of wear or abuse, otherwise the return will at our discretion be refused, or charged
a 25% restocking fee. Refunds are for the product value only, excluding
shipping and handling charges. If you received free shipping on your order, the actual shipping costs
for the order will be deducted from your refund amount. You are
responsible for return shipping charges.
The following items are
not returnable due to potential bodily fluids, limited use, or copyright
restrictions: electronic media, picks/plectrums, tubes, polish,
polish cloths, harmonicas, fluids,
earplugs, jewelry, drumheads, drumsticks, clothing/footwear, sheet music and
books,
software, DVDs, CDs, video tape, cleaners, sample libraries, and downloaded
products.
All of the items sold at
Seismic Music are brand new from the manufacturer and covered under the
manufacturers warranty. If you believe you have a defective item, you must
contact the manufacturer for warranty assistance, repair or replacement. Please dont accept shipment if the packaging appears damaged.
Discontinued, close-out,
and special order items are non-returnable.
Returned merchandise
without a return authorization number will not be accepted.
All returns are inspected in detail upon
receipt. Please allow 14 days for processing.
To obtain a return
authorization: Use our contact us page.
Seismic Music reserves the right
to refuse service to anyone |
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